To facilitate continuity of care, patients need to have access to a GP via telephone or electronic means to discuss their medical care when a consultation is not considered clinically necessary.
The doctor needs to determine if advice can be given on the phone or if a face to face consultation is necessary, being mindful of clinical safety and patient confidentiality. Patients are advised there may be a private fee for communication over the phone.
Non-medical staff does not give treatment or advice over the telephone. Results of tests are not given out, unless cleared with the Doctor. Electronic correspondence will be responded to within 24 hours.
If you call our clinic and need to speak with a GP you may be put through, or your doctor will call you back depending of the urgency and availability.
If it is a medical emergency, please call 000 or present to the Mildura Base Hospital.
At Onyx Medical Centre we keep all our patients’ medical history and information safe and secure in our Best Practice Software. Our practice aims to be completely paperless.