Onyx Medical Centre

186, Thirteenth Street

Mildura 3500

Victoria

 

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Practice Communication Policy and Management of Patient Health Information

To facilitate continuity of care, patients need to have access to a GP via telephone or electronic means to discuss their medical care when a consultation is not considered clinically necessary.

The doctor needs to determine if advice can be given on the phone or if a face to face consultation is necessary, being mindful of clinical safety and patient confidentiality. Patients are advised there may be a private fee for communication over the phone.

Non-medical staff does not give treatment or advice over the telephone.  Results of tests are not given out, unless cleared with the Doctor. Electronic correspondence will be responded to within 24 hours.

 

If you call our clinic and need to speak with a GP you may be put through, or your doctor will call you back depending of the urgency and availability.

If it is a medical emergency, please call 000 or present to the Mildura Base Hospital.

At Onyx Medical Centre we keep all our patients’ medical history and information safe and secure in our Best Practice Software.  Our practice aims to be completely paperless.

Patient Information

Appointments

Onyx Medical Center is an appointment based clinic. Patients are able to request their preferred doctor when making an appointment, and staff will endeavor to ensure that patients generally see the same doctor.  If patients are unable to obtain an appointment with the doctor of their choice they are advised of the availability of other doctors at this time.  A patient can expect to see their doctor, or an alternative as approved, within 2 working days.    

Care outside of Onyx Medical Centre's normal opening hours

If you require URGENT after hours care please contact Onyx Medical Centre on 5022 9104 (24 hours) and follow the prompts. In the case of an emergency please call 000 or present to The Mildura Base Hospital.

Billing

Onyx Medical Centre is a privately owned clinic, therefor we DO NOT BULK BILL*. If you need to know what cost you may be up for please contact our clinic on 50229104. Medicare will not cover examinations for life insurance, superannuation or memberships for which someone else is responsible (for example, a compensation insurer, employer or government authority),In this case you will need to pay. (*except for children under the age of 16 or above the age of 65 and holding a concession card)

Complaints

If you would like to give our clinic some feedback or would like to make a complaint please do so in writing to 186, Thirteenth Street, Mildura or if you have access, email it to admin@onyxmedical.com.au You can also contact the Office of the Health Services Commissioner on 1300 582 113 or by mail at

Health Services Commissioner
26th Floor
570 Bourke Street
Melbourne. 3000
Victoria

Availability of Longer Consultations

If you feel you require longer time with your doctor, please notify our reception staff of this. By doing this, it creates less wait time in our waiting area and assists our doctors to run on time.

Interpreters

If you require an interpreter for your appointment please inform our reception staff in advance of your appointment so this can be arranged.

The process for the follow-up of results

If your doctor refers you for any tests, you may want to discuss with your doctor if they would like for you to make a follow-up appointment or whether to make other arrangments to obtain your results.

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For Life-Threatening Emergencies Call 000